Refund Policy
At Home Cleaning, we aim to provide high-quality cleaning services and ensure customer satisfaction. This refund policy outlines the circumstances under which refunds or partial refunds may be issued.
Non-Refundable Services
Once a cleaning service has been completed, payments are non-refundable. This is due to the time, labour, and resources already committed to the service. We do not offer refunds for completed cleans unless there has been a clear failure to meet the agreed service standards.
Unsatisfactory Service
If you are not satisfied with the quality of the cleaning, please contact us within 24 hours of the service. We will review your concerns and, if appropriate, offer a complimentary touch-up or partial refund at our discretion. All concerns must be raised promptly and with supporting details (e.g., photos or descriptions).
Cancellations & Rescheduling
If you cancel your booking with more than 24 hours’ notice, no cancellation fee will apply. Cancellations made within 24 hours of the scheduled service may incur a $30 cancellation fee. No-shows or failure to provide access to the property may be charged in full.
Prepaid or Deposited Services
If a deposit has been taken for a future booking and you cancel with appropriate notice, your deposit will be refunded in full. Deposits are non-refundable for cancellations made with less than 24 hours' notice unless otherwise agreed.
Refund Process
Approved refunds will be processed within 5 business days via the original payment method. If you paid by bank transfer, please allow additional time for clearance.
Contact Us
If you believe you are eligible for a refund or have questions about this policy, please contact us:
Email: info@athomecleaning.co.nz
Phone: 0226733471